INSPIRE
CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)
IT ALL STARTS WITH THE CUSTOMER
Most organizations have invested heavily in solutions to deliver great pre-purchase experiences but fall short when it comes to focusing on their most important asset – customers. Delivering an exceptional customer experience through personalized omni-channel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, when taking action on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.
If you are an IT leader making the move to omni-channel or are looking to better support your line of business owners with a low-code solution to quickly implement new digital services that are fully integrated with your off-line channels, Quadient is here to help. Because digital transformation isn’t just about delivering on new channels, it’s about upgrading your entire business to run at the speed of today’s commerce.
ENABLE COLLABORATION ACROSS YOUR BUSINESS
Inspire gives you control over the systems and processes used to design and deliver traditional communications across all channels, in a package that is easier to use and is optimized for high speed design and output. It makes it easier to bring together the entire organization in the name of customer experience – enabling collaboration across the business, visibility throughout the customer journey, and the ability to take immediate action to improve the customer experience.
BALANCE REGULATIONS AND DIGITAL EXPERIENCES
THE CHALLENGES ADDRESSED BY INSPIRE
WHO BENEFITS FROM INSPIRE?
CLIENT MANAGERS AT PRINT SERVICE PROVIDERS
Client managers at Service Providers will appreciate the ability to quickly extend communications to new channels, offering your clients the ability to take on multi-channel and omni-channel projects efficiently, without engaging digital-only agencies. R12 integrates all parts of the communications process from postal sorting, address, phone and email verifications, email delivery, SMS delivery, mail delivery tracking and production monitoring to reduce the complexity involved in managing multiple systems. Simpler and more predictable system upgrades, along with access to extensive training and clear documentation make it easier to support the evolving needs of your customers and expand your business.
ENTERPRISE CCM MANAGERS
With ongoing vendor consolidation in the CCM marketplace, you may be facing an unwanted upgrade in order to maintain support from your existing vendor, along with increasing costs per communication as maintenance costs increase while volume decreases. At the same time, more of your budget is being allocated to other communications projects including social, mobile, CX and web.
Inspire R12 is designed to make it easier to make the move to a CCM solution designed to support your long-term needs. Leverage Quadient Inspire as a consolidation layer to bring together output from all of your current systems, or migrate to Inspire as your single CCM platform. Either way, you gain access to Quadient’s award-winning omni-channel design, preview and delivery. Shorter, more predictable upgrade cycles means less chance of a major miss in upgrade testing. The ability to design, preview, deploy and deliver on channels that are currently treated as silos in your organization make it easier for you to apply your budget and personnel more effectively to have a positive impact on your organization’s customer experience targets.
CUSTOMER EXPERIENCE LEADERS
Are you tired of trying to deliver great customer experiences across a growing number of channels including social, mobile, web and apps while fighting for the time and attention you need from Operations and IT? Is your organization struggling to bring new capabilities to market fast enough to make an impact in your marketplace?
Inspire R12 is designed to help you deliver on projects to all channels more quickly by speeding up the slowest and most critical channel – print and archived documents – to help you gain control of all customer communications in one place. The included Customer Journey Mapping interface allows you to view analytical information from different systems and gain visibility to all of your communications projects. Give visibility and control of CX functions to the wider team without having to take over all elements of customer communications directly.
ENTERPRISE IT TEAMS
As an IT professional, you are continually asked to “do more with less”, while needing to support and host new software on your existing architecture. Are you struggling with projects that didn’t properly forecast the load they would have on your systems in terms of speed, bandwidth and, security? Moving things to the cloud isn’t a simple answer when ensuring that data protection and security policies are properly managed.
How can you better enable the lines of business that you support to manage their own projects more effectively, freeing you to manage the IT infrastructure? What if you could deliver on multiple channels, consolidate projects, respond to new requests more quickly and remove things from your team’s plate?
Inspire R12 is designed to help you – with documentation on architecture, performance, testing and, implementation, along with a comprehensive enterprise knowledge portal designed to get your team trained up quickly. Start designing omni-channel communications in days rather than months – and change designs and test for all channels in minutes with fully integrated tracking and approval processes built in.
LINE OF BUSINESS OWNERS
Odds are, your market is constantly at risk of being disrupted. You are being asked to ensure your customers understand your offerings better than the competition, and you need to engage them across a growing variety of channels. And the whole time you need to make sure your sales team is able to close transactions quickly to deliver revenue, profit and, CX metrics.
Are many of your processes paper-based? Are they holding you back from adopting new channels of communication and delivering a clear and consistent customer experience? If so, it is worth examining the long-term value you are getting from your CCM solution to see how both legacy and future-forward channels can be supported. Inspire R12 features integrated customer journey mapping – allowing you to map all of your customer touchpoints and see what your customer sees – even for projects that are not yours. Get input from your team to collaborate, view, preview and approve changes without having to rely on another team to do your designs so that you can get it right, the first time – benefiting from a system in which your organization has already invested.
